⇒ Where are you based and where do you ship?

We are based in the UK and ship worldwide. If it doesn't show as shipping to your country then send us a message and we will look into this for you~

⇒ How long do orders take to ship?

If your order is non-preorder items then it will arrive in the UK and be shipped to you within 10 working days (dependant on shipping delays)

If you order contains pre-order items then please check the item description for estimates on when your item will arrive (there will be a release date and then orders can take up to 2 weeks to arrive to us). Please note that there can be manufacturing delays with some items so release dates are only an estimate and can be pushed back

⇒ Will I have to pay customs?

We do not take any responsibility for any additional charges when you receive your parcel in your country. We can not predict if you will get customs as it depends on your local countries authorities. 

⇒ What are POBs?

During the preorder period some stores offer preorder benefits or 'POBs'. These are additional photocards that come outside the album. They are sent at random from the store and you are not able to pick the specific member you want. You can leave a note to give us a member prefrence to let us know which member you would prefer for your POB but you are not guaranteed your first choice. 

⇒ Disclaimer:

The outer case is to protect the goods inside, we cannot refund/exchange products with minor dents, scratches, discolouring or scuffs

Damage/missing goods inside product is down to manufacturing errors, we cannot refund/exchange products for this

Lost items by the shipping company must be reported and a claim for compensation will be submitted via them. Please ensure you input your correct shipping information as returned parcels due to address errors will require additional shipping payments.